PSH COG

Fort Collins, CO

Shipping FAQ

Get answers to the most frequently asked shipping questions.
We offer UPS shipping–standard rates apply. They are calculated at check-out.
We ship orders within 2 business days (Monday – Friday) of being placed. For example, if you place an order on a Monday, your item will ship by Wednesday, but if you place one on a Friday, Saturday or Sunday your order will be shipped by Monday. We use UPS ground for our shipping needs exclusively. Their service is the most affordable and reliable we have found. Standard shipping which is 3-6 business days anywhere in the US, or you can choose an expedite by selecting our other shipping options. Often, this cuts the delivery time substantially–for an additional charge.
No, not yet. We are expanding beyond the continental U.S. soon-2024, and will address the changes then.
If you have any other questions about our shipping policy please feel free to contact us at [email protected].
If your item arrives damaged or is incorrect just take a picture of the unused item within 3 business days of receiving it and email us at [email protected]. We’ll send you a replacement or in-store credit. We may ask for the damaged or incorrect item back in which we’ll email you a pre-paid return label.
We make every possible effort to package our goods in the most responsible manner to ensure serviceability upon delivery. We typically use corrugated boxes or bubble-lined envelope style packages for shipping. When necessary, these are lined with additional packaging for added security.
The retailer or marketplace facilitator that collects the sales or use tax on the tangible personal property sold and delivered, including delivery by a third party, is liable to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. If you are receiving delivery in Colorado, you will be subject to a $0.27 retail delivery fee at check-out.
To U.S. residents in California, Georgia, and Idaho: PSH COG LLC spores are intended for examination and study of microscopy and taxonomy. All imagery and representations were acquired legally. We do NOT ship to California, Idaho, or Georgia without proper clearance. Orders for any spores of the genus, in the areas listed above, will be refused–no exceptions. If we find that a customer has made multiple purposeful efforts to obtain our goods, or services, in the named areas they will be subjected to a permanent ban from product purchase.

Spore Disclaimer:

* Spores are intended for legal use in the field of microscopy and taxonomy only. All representations were obtained by legal means. Please check your local regulations to ensure compliance.

Are these spores dangerous?

None of the spores sold by our company are dangerous. They do not contain any harmful chemicals, toxins, or dangerous compounds. They are not hazardous to your health. Spores from genera species are offered for microscopy use only.

A Message from PSH COG

Dear valued customers,

 

At PSH COG LLC, we strive to provide you with the best possible shopping experience. To ensure transparency in our operations and maintain a high level of accountability, we have put together our shipping policy and F.A.Q.s.

If you have any other questions about our standards or policies, please feel free to contact us at [email protected].

Sincerely,

PSH COG LLC

 

Shipping Policy: We are committed to providing our customers with high-quality products and services, while ensuring their privacy and security. Below are some important details you need to know regarding shipping and related topics. Privacy Policy:

We understand that our customers value their privacy. Therefore, we ship all orders in plain boxes with no indication of the packaged contents, whenever practical. All products, with the exception of specialty items, are shipped in plain brown packaging or in standard UPS fashion. The return address will say “PSH COG LLC” with our business address. The name “PSH COG” will not appear anywhere on the outside of the shipping label. No package will ever have any indication of its contents. We respect our clients’ desire for privacy and gladly offer 100% discretion to all of our clients.

Shipping Rates and Delivery Times:

We offer UPS shipping–standard rates apply. They are calculated at check-out. We ship orders within 2 business days (Monday – Friday) of being placed. For example, if you place an order on a Monday, your item will ship by Wednesday, but if you place one on a Friday, Saturday, or Sunday your order will be shipped by Monday. We use UPS ground for our shipping needs exclusively. Their service is the most affordable and reliable we have found. Standard shipping which is 3-6 business days anywhere in the US, or you can choose an expedite by selecting our other shipping options. Often, this cuts the delivery time substantially–for an additional charge.

However, please note that we do NOT ship to California, Georgia, or Idaho due to legal restrictions on spores. Our shipping rates and delivery times vary depending on your location, and we strive to ensure that all our orders are delivered in a timely and efficient manner.

International Shipping: Currently, we do not ship internationally. We are expanding beyond the continental U.S. soon-2024, and will address the changes then. Damaged or Incorrect Items: If your item arrives damaged or is incorrect, please take a picture of the unused item within 3 business days of receiving it and email us at [email protected]. We’ll send you a replacement or in-store credit. We may ask for the damaged or incorrect item back in which we’ll email you a pre-paid return label. We make every possible effort to package our goods in the most responsible manner to ensure serviceability upon delivery. We typically use corrugated boxes or bubble-lined envelope style packages for shipping. When necessary, these are lined with additional packaging for added security. Retail Delivery Fee: On July 1, 2022, Colorado imposed a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. The retailer or marketplace facilitator that collects the sales or use tax on the tangible personal property sold and delivered, including delivery by a third party, is liable to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. If you are receiving delivery in Colorado, you will be subject to a $0.27 retail delivery fee at check-out. Spore Disclaimer:

Our spores are intended for legal use in the field of microscopy and taxonomy only. None of the spores sold by our company are dangerous. They do not contain any harmful chemicals, toxins, or dangerous compounds. Spores from genera species are offered for microscopy use only. Please check your local regulations to ensure compliance.

Contact Us:

In conclusion, we are committed to providing our customers with high-quality products and services while ensuring their privacy and security. We urge our customers to carefully read and understand our policies before making any purchases.

If you have any questions or concerns regarding our shipping policy or any other related topics, please feel free to contact us at [email protected]. We make every effort via email to rectify any situations that may arise. We are always happy to assist our customers and ensure their satisfaction.

Sincerely, PSH COG LLC

Thank you from all of us at PSH COG!

Our Cubensis spores are intended for microscopic research and identification purposes only. They are not for human consumption. We will not answer questions about cultivation. Any communication that implies the intent to harvest or cultivate Cubensis (Magic) Mushrooms will result in the cancellation and refund of your order. Additionally, future attempts to purchase from us will be denied.

Our site contains links to other sites that may provide growing information intended for gourmet and medicinal mushrooms. We do not endorse this information; it is offered here as a resource.

*Please note: The possession of Cubensis mushroom spores is illegal in the states of California, Georgia, and Idaho. Orders placed for shipping to these states cannot be completed.

Returns & Refunds

Get answers to the most frequently asked returns & refunds questions.

If your item arrives damaged or is incorrect just take a picture of the unused item within 3 business days of receiving it and email us at [email protected]. We’ll send you a replacement or in-store credit. We may ask for the damaged or incorrect item back in which we’ll email you a pre-paid return label.

If your product is damaged during shipping or defective that you purchased from our website, please notify us within the 10-day limited warranty period and we will be sure to assist you in the replacement or return process. Prior to contacting us please ensure to include the following points in your email for a quick solution.

  • Order number
    Images/Video of the defective items, clearly showing the issue at hand
  • A detailed description of the issue you are facing with the product.
  • Image of the S/N (series number) on the product 

Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.

More Questions?

If your questions were not answered here, feel free to reach out to us.

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